1. Introduction

Bulgin Group (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal information, and outlines your rights and choices regarding that information.

By accessing or using our website at [www.bulgingroup.com.au] (“Website”), or by providing your personal information to us, you consent to this Privacy Policy.

2. What Personal Information We Collect

We may collect personal information about you directly from you, automatically when you use our website, or from third parties (where permitted by law).

The types of information we may collect include:

• Contact information: such as your name, company name, address, email address, and phone number.
• Business information: relating to your position, company details, and nature of your business dealings with us.
• Account information: including login credentials and membership details (if applicable).
• Transactional information: records of purchases, orders, payments, and communications with us.
• Website usage information: such as IP address, browser type, device information, pages visited, time spent on the Website, and referring URLs.
• Any information you voluntarily provide when you contact us, submit forms, apply for employment, or respond to surveys.

We do not intentionally collect sensitive information (such as health, political, or religious data) unless required by law or with your explicit consent.

3. How We Collect Information

We collect personal information in several ways, including:

• When you contact us via our website, email, or phone.
• When you register for an account, subscription, or newsletter.
• When you make a purchase or request information about our products or services.
• When you attend an event, trade show, or meeting with Bulgin Group.
• When you visit our website (via cookies and analytics tools);
• From publicly available sources or third-party providers (such as business directories or suppliers).

Where possible, we collect personal information directly from you.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

• To provide products, services, and customer support.
• To respond to your enquiries, feedback, or complaints.
• To process transactions, orders, and deliveries.
• To maintain business records and manage our relationship with you.
• To send you updates, newsletters, and promotional information (only if you have consented or it is permitted by law).
• To improve our website, products, and user experience.
• To comply with legal obligations and regulatory requirements; and
• To protect the safety, rights, and property of Bulgin Group, our customers, and third parties.

You may opt out of receiving marketing communications at any time by using the unsubscribe link in emails or by contacting us directly.

5. Cookies and Website Analytics

5.1 Our Website uses cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience.

5.2 Cookies are small files stored on your device that help us recognise you and remember your preferences.

5.3 You may choose to disable cookies through your browser settings, but this may limit some features of our website.

5.4 We also use analytics tools (such as Google Analytics) to collect anonymous data about Website usage. This helps us understand visitor behaviour and improve performance. No personally identifiable information is collected through analytics tools.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and related entities who need the information to provide services.
• Third-party service providers who assist us with operations such as IT, logistics, marketing, data hosting, and payment processing.
• Professional advisers such as accountants, lawyers, and auditors.
• Regulatory authorities or law enforcement agencies, when required by law.
• Any party with your consent or where disclosure is necessary to protect our legal interests.

We require all third parties who handle your personal information on our behalf to comply with confidentiality and data protection obligations consistent with this Privacy Policy and Australian law.

7. Overseas Disclosure

In some cases, we may transfer personal information to service providers or partners located outside Australia (for example, cloud hosting or email providers).

Where this occurs, we will take reasonable steps to ensure that such recipients comply with the Australian Privacy Principles and offer data protection standards substantially like those in Australia.

8. Data Security

8.1 Bulgin Group takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

8.2 We use secure servers, encryption, restricted access, and other technical and administrative safeguards to protect your data.

8.3 However, no system or data transmission over the internet can be guaranteed as 100% secure. You provide your personal information to us at your own risk.

9. Retention of Personal Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

10. Access to and Correction of Personal Information

10.1 You have the right to access the personal information we hold about you, subject to limited exceptions permitted by law.

10.2 You may also request correction of any inaccurate, incomplete, or outdated information.

10.3 Requests for access or correction can be made by contacting us in writing (see Section 13). We may require verification of your identity before processing your request.

11. Your Rights

Under Australian privacy law, you have the right to:

• Request access to your personal information.
• Request correction of your information.
• opt out of direct marketing communications.
• Make a complaint about a breach of your privacy rights.

We will respond to all privacy-related requests within a reasonable period and in accordance with legal requirements.

12. Complaints and Privacy Concerns

12.1 If you believe that Bulgin Group has breached your privacy rights or the Australian Privacy Principles, please contact us using the details below.

12.2 We will acknowledge your complaint, investigate it, and respond within a reasonable timeframe (generally within 30 days).

12.3 If you are not satisfied with our response, you may refer your complaint to:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

13. Contact Us

For all privacy enquiries, requests, or complaints, please contact:

Bulgin Group Pty Ltd

Email: contact@bulgingroup.com.au

Address: PO Box 7431, NORWEST, NSW, Australia